Contact Us
At Casino Café, we strive to provide the best possible experience for our guests. If you need assistance with anything related to your visit or account, please don't hesitate to reach out.
Support Availability
We are available to assist you weekdays from 13:00-20:00 and Saturdays/Sundays/holidays from 11:00-20:00 (excluding Namba Marui closure days).
Help Centre
If you're looking for answers to common questions, please visit our Help Centre page. Here, you'll find information on everything from game rules and etiquette to account management and responsible gambling.
Frequently Asked Questions (FAQs)
We've compiled a list of frequently asked questions to help address your concerns quickly. Please check out our FAQs section for answers to common queries.
Live Chat Support
Unfortunately, we do not have live chat support at this time. However, you can contact us via phone or email as mentioned above.
Email Support
We'll respond as soon as possible during our operating hours.
Responsible Gambling Assistance
If you're concerned about your gambling habits or need assistance with responsible gaming, please visit the following resources:
Technical Support
For technical issues related to our website or services, please don't hesitate to contact us. We'll do our best to assist you with troubleshooting and resolving any problems as soon as possible.
Complaint or Dispute Guidance
If you're dissatisfied with your experience or have a dispute that requires attention, please reach out to us via phone or email. We'll work closely with you to resolve the issue promptly.
Communication Response Expectations
Please note that we strive to respond to all inquiries and support requests within our operating hours (Monday-Friday 13:00-20:00, Saturday-Sunday/holidays 11:00-20:00). However, response times may vary depending on the complexity of your issue or our current workload.
Account Security Assistance
For any account-related issues or concerns, please contact us via phone or email. We'll assist you with securing your account and resolving any problems as quickly as possible.
Mobile and Desktop Support Accessibility
Our website is accessible via most web browsers and devices. However, if you're experiencing technical difficulties or have trouble accessing our services, please don't hesitate to reach out for assistance.
We appreciate your feedback and look forward to assisting you with any questions or concerns you may have!